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Today marks the release of our GWI Commerce report (you can download a free summary here). So, what are the report’s major findings? Well, firstly, the sheer reach of e-commerce is pretty striking: at a global level, 65% of internet users told us that they had purchased a product online in the last month. If […]The post GWI Commerce: the latest figures for buying online appeared first on GlobalWebIndex | Analyst View Blog.
In a previous post, we saw that more than 60% of global internet users say they have reviewed a product or brand online – something which illustrates just how many people could now be considered as “influencers”. Unsurprisingly, this behavior is more common among those who are buying products over the internet. Interestingly, though, there’s […]The post Multi-device purchasers most likely to write online product reviews appeared first on GlobalWebIndex | Analyst View Blog.
Search engines remain a hugely important source of product discovery for consumers: globally, 54% of internet users say they use these tools when actively looking for product or brand information, making them the most common go-to point. But when we analyze search engine users by age, we can see a consistent pattern across all world […]The post 16-24s least likely to use search engines appeared first on GlobalWebIndex | Analyst View Blog.
It is hard to escape price comparison sites these days – from sector to sector, a range of platforms battle for our attention by promising to help us find the very best deals and rates. As our data shows, it’s an area which has expanded substantially in recent years. At a global level, 59% of […]The post 59% using price comparison sites appeared first on GlobalWebIndex | Analyst View Blog.
The importance of online reviews has long been recognized. Indeed, in countries such as China, the Philippines, Russia, South Korea and Poland, internet users list consumer feedback and reviews as the most important source of information they use in the product discovery process – above even search engines, which is the most popular option globally. […]The post 61% are online reviewers appeared first on GlobalWebIndex | Analyst View Blog.
PLEASE CAREFULLY READ THE TERMS AND CONDITIONS OF USE AND ACCESS SET OUT BELOW. BY ACCESSING OR USING THE “GLOBALWEBINDEX PORTAL” AND THE DATA WITHIN IT AND OUR WEBSITE, WWW.GLOBALWEBINDEX.NET (“SITE”) YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND BY ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS THE “GLOBALWEBINDEX PORTAL”, DATA AND SITE.
Any individual, by using the Site and services provided via the Site, represents they are 18 or over and where they access the GLOBALWEBINDEX PORTAL and data within it and use such data, that they are authorised to do so by an organiSation which has subscribed to a service permitting such access and use or to which access and use has been granted on a trial basis subject to trial terms.
GlobalWebIndex Individual User Subscription Terms and Conditions
Definitions The following definitions apply to these terms and conditions:
Data: any information, data, statistics, report or content which can be accessed via the GlobalWebIndex Portal or provided in exports for third party platforms.
Fee:the subscription fee stated on our Site which you have selected for the Services to be provided for the Subscription Period in accordance with these terms and conditions.
GlobalWebIndex Portal: Our web-based platform that enables access to our data via reports or data downloads, via the sections named Insight Store, PRO Platform, GW.IQ and Stream Intelligence
Location(s): the location(s) of usage specified.
Region: the country, countries or areas specified.
Services: access provided by us to the GlobalWebIndex Portal to allow you to access and use the Subscribed Data in accordance with these terms and conditions.
Subscription Period: the period from the start date (following any applicable Trial Period) to the date that your subscription plan ends or the date that this agreement is terminated in accordance with any of its terms.
Subscribed Data: the Data collected and accessed from our Site during the Subscription Period.
Subscribed Data Access:access to, analysis and use of the Subscribed Data in accordance with these terms and conditions.
Trial Period:a two week trial period available for individual users who have registered on the Site before any Subscription Period then commences.
we, us, or our: Trendstream Limited.
you, your or the customer: The individual entering into this agreement with us by paying the Fee.
2.1. Upon payment of the Fee, you are granted a non exclusive and non transferable licence to use the GlobalWebIndex Portal for Subscribed Data Access from the Location for the Region for the Subscription Period only, solely for your own use and in accordance with these terms and conditions.
2.2. You can use the Subscribed Data:
solely for your own purposes, provided always that this does not involve the use or analysis of the Subscribed Data for the benefit of any third party except otherwise agreed with us in writing; and
in the course of the customer’s business dealings with:
its clients or prospective clients; and/or
third party agencies or consultants with whom the customer is working, and
in order to support (by way of quotation or reference only) mediaplanning and buying, creative, direct marketing, sales promotion, publicrelations, online, web development and social media strategy in line with your area of business, provided always that the Subscribed Data quoted or referred to:
relates directly to the specific products, services and/or media which you and (where applicable) the relevant third party have actual or genuine prospective commercial dealings; and
is used by you only in the year which the Subscribed Data is published, and
provided that under no circumstances you publish any of the Subscribed Data online, any such publication, for the avoidance of doubt, to constitute a material breach for the purposes of clause 12 (c) (iv).
2.3. If the customer quotes from the Subscribed Data at any time as expressly permitted by clause 2.2 then the following accreditation must appear in all copies of materials featuring such Subscribed Data: “GlobalWebIndex ‘insert quarter number and year’. Such accreditation must be clearly legible and prominently displayed.
2.4. If the customer quotes from the Subscribed Data at any time as expressly permitted by these terms and conditions it shall notify the person to whom it makes such disclosure (“Recipient”) of the terms and conditions relating to the use of the Subscribed Data and shall procure that the Recipient complies with these terms and conditions. In any event, the customer shall remain primarily liable for all use of the Subscribed Data by a Recipient in accordance with the terms and conditions of this agreement.
2.5. Except as expressly agreed with us in writing or as stated in this agreement, the customer shall not be entitled to use, analyse, copy, distribute or sell the Data to or on behalf of any third party. For the avoidance of doubt, except as expressly agreed with us in writing or as stated in this agreement, you the customer are not permitted to:
copy, modify, duplicate, create derivative works from, frame, mirror, download, display, transmit or distribute the Data, in whole or in part, by any form of media, means or process; or
use the Data in whole or in any part for any purpose except the Subscribed Data can be used as expressly detailed in clauses 2.1 and 2.2; or
provide, disclose, licence, lease, assign, supply, copy, distribute or commercially exploit the Data in whole or in part to any third party; or
provide, disclose, supply, copy, distribute or sell tables, reports or presentations or any other materials using or containing the Data to any third party; or
provide, disclose, supply, copy, distribute or sell raw Data output from any analysis software (including, but not limited to, cross-tabs, analysis and target profiles) to any third party via any means including, without limitation, e-mail, fax and/or hard copy; or
assist any third parties in obtaining access to the Data; or
provide, disclose, supply, copy, distribute or sell the Data or any part thereof on an ad hoc basis in response to any other third party request; or
refer to or present the Data in whole or in part as your own research, and/or provide, supply or sell consultancy services based solely on analysis of the Data without our prior written permission; or
use the Data (whether provided in software form or otherwise) in association with or by reference to any other database (in software form or otherwise) for the purpose of merger or fusion of the Data with such other databases, without our prior written consent, and
The customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and in the event of any such unauthorised access or use, promptly notify us.
2.6. The Services and the licence granted above commence on the date you select and subscribe to one of our individual product plans on our Site and terminate at the end of the Subscription Period,,unless earlier terminated under clauses 7 or 12; or
2.7. We will use IP address tracking to verify your compliance with the terms and conditions of this agreement. We reserve the right to cancel your subscription in the event of any breach of clauses 2.1 and/or 2.2 by you. Breaches of clauses 2.1 and/or 2.2, without limitation, include, accessing and using the GlobalWebIndex Portal and/or Subscribed Data at an address other than the Location and access and use of Subscribed Data by a user other than yourself..
2.8. If you subscribe for any plan that includes credits that entitle you to a set number of hours of our analysts’ time then these time credits can only be used by you during the Subscription Period, such credits to expire at the end of our contract and to also not be assignable or transferrable to any third party at any time. The credits have no monetary value and we shall not reimburse you for any outstanding credits not used at the end of your contract with us.
2.9. The Subscribed Data accessed by you during the Subscription Period is for your use only and shall not be sold or transferred to, or shared with, any third party or published in any way online or offline during this contract or at any time in the future (otherwise than in accordance with these terms and conditions) and you agree to indemnify us accordingly should the Subscribed Data be so sold, transferred, shared or published.
A certain number of downloads are awarded to the user at the beginning of the Subscription Period or Trial Period selected. If these are not used within a month they will not accumulate but such entitlement will end for the user. Should you cancel your subscription plan your download entitlement shall be immediately cancelled.
Fees and Payment
4.1. The Fee shall be paid to us on a monthly basis in advance of each month during your Subscription Period, unless otherwise agreed in writing by us. Value Added Tax and any other local government taxes (specifically in Asia) are also payable where applicable.
4.2. All amounts and Fees shall be non-cancellable and non-refundable.
4.3. We reserve the right to increase the Fee applicable at any time and any new Fee shall be applicable from the start of the next monthly period after we have made such increase.
4.5. If you downgrade your plan, your downloads balance will reset to the new subscription plan limit and you will be billed at the lower amount at the next billing cycle. You shall not be entitled to any refund.
4.6. If you upgrade your plan you will be charged immediately for your new plan and your billing cycle start date will be reset to the day that you upgrade your plan. Your monthly downloads limit will be set at the higher amount for the new plan immediately. A prorated credit will be created to reimburse you for your current product. Note that this is not a refund; no money will be returned to you. The credit only affects your balance, and you will be credited an amount equal to the percentage of the previous plan that was unused, calculated on a time basis i.e. the percentage of the time remaining in the billing cycle multiplied by the previous plan’s monthly billing amount.
4.7. If you cancel any paid subscription package on the plans and pricing page of the Site you shall be downgraded from your current subscription level to the ‘Free’ service, although no money already paid for your current subscription shall be reimbursed to you and you will immediately lose your downloads entitlement.
Our Obligations and Rights
5.1. We shall use commercially reasonable endeavors to make access to the Subscribed Data continuously available 24 hours a day, seven days a week (except for any maintenance carried out, provided that we give you at least 6 normal business hours’ (9am to 5pm) notice in advance) to you during the term of the Subscription Period. Notwithstanding the foregoing, we do not warrant that you can access and/or use our Site, GlobalWebIndex Portal or the Data or any part of the Services at any specific time or that it will be uninterrupted or error-free; nor that the Data and/or the information obtained by you through the Services will meet the customer's requirements.
5.2. We shall respond to all customer support requests within 72 hours of receiving any such request from you.
5.3. We use our reasonable endeavors to ensure the accuracy of all Data.
5.4. We shall be under no obligation to you to retain or permit access to any questionnaires, survey records or other information used by us in the compilation of the Data.
5.5. We shall be entitled at any time to vary or amend or modify the specification used in compilation of the Data including, without limitation to the generality of the foregoing, any questionnaire used by us. We reserve the right to change any survey, data coverage, market coverage, sample size and access details. We reserve the right to change any part or all of the Services at any time.
5.6. We are not responsible for any delays, delivery failures or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
5.7. Our agreement shall not prevent us from entering into similar agreements with third parties or from independently developing, using, selling or licensing products or services which are similar to those provided under this agreement.
6.1. You are responsible for keeping secure any password, user name or other information required for accessing or using the Services (“security information”) and undertake to change any password in line with any instructions from us, while you also permit us to audit the security information. You must keep the security information confidential and not disclose these details to any third party. We have the right to disable any security information, whether chosen by you or allocated by us, at any time (without liability and without prejudice to the customer’s other rights), if in our opinion you have failed to comply with any of the provisions of these terms and conditions. 6.2. You must not misuse our Site or the Services by knowingly introducing, accessing, storing or distributing any viruses, trojans, worms, logic bombs or other materials which are malicious, technologically harmful, defamatory and infringing or facilitates any illegal activity. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site and/or the Services. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
6.3. The customer is responsible for making all arrangements necessary for the customer to have access to our Site and the Services (including obtaining all licences and consents).
6.4. The customer shall provide us with all necessary co-operation in relation to this agreement and all necessary access to such information as may be required by us in order to provide the Services.
6.5. The customer hereby agrees to indemnify and keep indemnified on demand and hold harmless us and our directors, employees, agents, and partners (“Indemnified Parties”) from and against any and all losses, demands, claims, damages, costs and/or expenses (including, without limitation, indirect or consequential losses and loss of profit, reasonable legal and other professional costs) and liability suffered or incurred, directly or indirectly by any of the Indemnified Parties arising out of any breach, non-performance or non-observance of any of the agreements, obligations, warranties, representations and undertakings on the part of the customer. This clause shall continue to have full force and effect notwithstanding any suspension or termination of this agreement. The indemnity contained above is without prejudice to and in addition to any warranties, indemnities, remedies or other rights provided by law and/or statute and/or any other provision of this agreement for the benefit of any of the Indemnified Parties.
Events outside our control
We shall not be liable or responsible for any failure to perform or delay in performance of the any of our obligations under this agreement that is caused by events outside of our reasonable control, including without limitation, Acts of God, flood, earthquake, windstorm or other natural disaster, any labour dispute (including but not limited to strikes, industrial action or lockouts), terrorist attack, failure of a utility service or telecommunications network, malicious damage, compliance with any governmental order, rule, regulation or direction, fire, flood or default of suppliers or sub-contractors (“Force Majeure Event”). Our obligations under this agreement will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. In the event the Force Majeure Event continues for a period of 30 days, we have the right to terminate this agreement upon written notice to you.
8.1. Each party (“receiving party”) agrees not to use or disclose to any person any confidential information about the business or affairs of the other party (“disclosing party”) or any of its business contacts, or about any other confidential matters which may come to its knowledge in the course of performing its obligations under this agreement except as permitted in clause 8.3. For the purposes of this clause 8.1 “confidential information” means any information or matter which is not in the public domain and which relates to the affairs of the disclosing party or any of its business contacts that would be regarded as confidential by a reasonable business person.
8.2. The restriction in clause 8.1 does not apply to:
8.3. If it is necessary for the performance of its obligations under this agreement, the receiving party is permitted to use the disclosing party’s confidential information for such purpose.
8.4 The receiving party must return or destroy upon the disclosing party’s request the disclosing party’s confidential information.
8.5. Each party shall take all reasonable steps to ensure that the other’s confidential information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this agreement.
8.6. This clause 8 shall survive termination of this agreement, however arising.
8.7. No party shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other party, such consent not to be unreasonably withheld or delayed.
8.8. On any termination of this agreement for any reason or expiry of the term each party shall as soon as reasonably practicable return or destroy (as directed in writing by the other party) all Data, information, security information, software and other materials provided to it by the other party in connection with this agreement including all materials containing or based on the other party’s confidential information.
Intellectual Property Rights and Content**
The Site is owned by us. Unless otherwise stated, all content on or extracted via this Site, including without limitation any Data, is owned by us. The content of this Site, GlobalWebIndex Portal and Data are protected by intellectual property rights including without limitation, copyright, moral rights, trade marks or trade names (whether registered or unregistered), database rights, patents and trade secrets. We are the owner or the licensee of all such intellectual property rights. The customer acknowledges that it shall have no rights in or to the Data other than the right to use it in accordance with the express terms of this agreement.
GlobalWebIndex and GlobalWebIndex Portal are trade marks of Trendstream Limited.
Disclaimer and Liability
10.1. Clause 10 sets out our entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the customer in respect of:
any breach of this agreement;
any use made by you of the Services and Data or any part of them; and
any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
10.2. We will not be liable if for any reason our Site, GlobalWebIndex Portal, Data or the Services are unavailable at any time or for any period.
10.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or the Services.
10.4. Notwithstanding clause 5.3, we shall have no liability whatsoever to the customer as a result of any action, claim, loss, damages or expenses, direct or consequential, suffered by the customer due to its reliance on or use of the Data or other information obtained via our Site or the GlobalWebIndex Portal. You are solely responsible for any decisions you may take or decide not to take arising out of or in connection with the Services and any Data, and/or for results obtained from the use of the Services and the Data, and for conclusions drawn from such use.
10.5. We shall have no liability to the customer for any damages or loss or claim occasioned as a result of late delivery of any report or Data or website availability.
10.6. Except as expressly and specifically provided in this agreement, all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement.
10.7. Nothing in this agreement excludes or limits our liability for:
10.8. Subject to clause 10.6 and 10.7:
we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to total Fee(s) paid during the 12 months immediately preceding the date on which the claim arose.
11.2. If we process any personal data on the customer, the parties record their attention that the customer shall be the data controller and we shall be a data processor and in any such case:
11.3 The customer shall indemnify us for any cost, claim or expense arising as a result of the customer breaching any data protection requirements or causing us to be in breach of any such data protection requirements.
Termination This agreement can be terminated by you cancelling your subscription and account on our plans and pricing page (termination to take effect immediately, you will have no refund entitlement and you will lose the ability to download products immediately), or by us unilaterally:
in accordance with clause 7; or
giving you 30 days written notice; or
on notice in the event:
15.1. We have the right in our sole and absolute discretion to change these terms and conditions from time to time. Changes will be posted on our Site. By accessing our Site, and using the Services, you agree that you are subject to the terms and conditions in force at that time.
15.2. If any provision of this agreement (or part of any provision) is found by any court or other authority of competent territory to be invalid, unenforceable or illegal, the other provisions shall remain in force.
15.3. Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.
15.4. Failure by us to exercise or enforce any right in relation to terms and conditions of this agreement shall not be deemed to be a waiver of that right.
15.5. You shall not, without our prior written consent assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under this agreement.
15.6. We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under this agreement.
15.7. Except as provided in clause 6.6, no person other than a party to this agreement shall have any rights to enforce any term of this agreement. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement is not subject to the consent of any person that is not a party to this agreement.
15.8. The agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) (“Disputes”) shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts to settle any Disputes. The parties agree that they shall first attempt to settle any Disputes by negotiating in good faith between them and shall only commence litigious court based legal proceedings following the failure of any negotiations and an attempt to mediate a settlement.
15.9. These terms and conditions constitute the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of this agreement. Each party acknowledges that, in entering into this agreement, it does not rely on any statement, representation, assurance or warranty of any person other than as expressly set out in this agreement. Nothing in this clause shall limit or exclude any liability for fraud.
www.globalwebindex.net and www.insightstore.net are sites operated by Trendstream Limited. We are registered in England and Wales under company number 6761659 and have our registered office at Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, UK, which is also our main trading address. Our VAT number is GB 970 0368 27.
Trendstream Limited (“we” or “us” or “our”) are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions for use of our GlobalWebIndex service (including trial service) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Trendstream Limited of 2nd Floor Bedford House, 69-79 Fulham High Street, SW6 3JW.
Information we may collect from you
We may collect and process the following data about you:
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
We may also use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail, or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Trendstream Limited, 2nd Floor Bedford House, 69-79 Fulham High Street, SW6 3JW or .
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.